Frequently asked questions 

Shipping & payment information

• When will my order ship?

  For orders within South Africa, we offer standard shipment with a delivery time of 3-5 business days. This ensures that you receive your products in a timely manner, allowing you to enjoy them at your convenience.

  Please note that for orders directly from the manufacturer, the delivery timeline is approximately 35 days from the date of payment. This duration accounts for various factors such as processing, production, and international shipping, ensuring that your order reaches you safely and securely.

  We understand the importance of transparency and reliability in our services, and we strive to uphold these values at all times. Should you have any further inquiries or require assistance regarding your order, please do not hesitate to contact our customer service team.

• Will I have to pay Information fees and duties?

  As part of our ongoing efforts to provide you with a seamless shopping experience, we are pleased to announce that all international fees are now included in the prices displayed on our platform. This means that the price you see at checkout is the final price you will pay, with no additional charges for international shipping, customs duties, or taxes.

  By including all international fees upfront, we aim to make your shopping experience more transparent and hassle-free. You can shop with confidence knowing that there will be no unexpected costs upon delivery of your order.

  We value your business and strive to continuously improve our services to meet your needs. If you have any questions or concerns regarding this update, please don’t hesitate to reach out to our customer support team for assistance.